Paystack Purchases
Refund & Returns Policy
At NamiSonke Contemporary Art Gallery, we are committed to ensuring that every artwork arrives safely and meets the highest standards of quality. As each artwork is an original, we encourage customers to review all artwork details, dimensions, and images carefully before making a purchase.
Returns
We accept returns of eligible original artworks within 7 calendar days of confirmed delivery.
To be eligible for a refund:
- The artwork must be returned in its original condition, free from damage, alterations, marks, or signs of use.
- The artwork must be repackaged using the original protective materials or equivalent professional packaging.
- The customer must notify NamiSonke of their intention to return the artwork within the 7-day return period.
Unframed Delivery
To minimize the risk of damage during transit, all artworks are delivered unframed unless otherwise stated on the artwork listing. Any framing shown in marketing materials or interior mock-ups is for illustrative purposes only.
Return Shipping
Return shipping will be arranged and facilitated by NamiSonke Contemporary Art Gallery through our trusted courier partners to ensure the artwork is handled safely and professionally throughout the return process.
To be eligible for a return, the artwork must be repackaged using the original packaging materials supplied by NamiSonke. This packaging has been specifically designed to protect the artwork during transit and minimize the risk of damage. Customers are therefore encouraged to retain the original packaging until they are certain they wish to keep the artwork.
If the original packaging has been lost, discarded, or is no longer suitable for use, please contact NamiSonke before arranging a return. We will advise on suitable replacement packaging where possible. Any costs associated with replacement packaging may be deducted from the final refund amount.
The cost of return shipping will be deducted from the final refund amount unless the return is due to an incorrect item being shipped or the artwork arriving damaged.
Inspection & Refunds
Once the returned artwork has been received, it will be inspected to confirm that it has been returned in its original condition.
If the artwork passes inspection, your refund will be processed within 5–10 business days to the original payment method.
If the artwork is returned damaged, altered, improperly packaged, or shows evidence of misuse, NamiSonke reserves the right to reduce the refund amount or decline the refund entirely.
Damaged or Incorrect Orders
If your artwork arrives damaged or you receive the incorrect artwork, please notify us within 48 hours of delivery by emailing tinashemabaso@namisonke.com with:
- Your order number
- Photographs of the artwork
- Photographs of the packaging
- A brief description of the issue
We will work with you to resolve the matter as quickly as possible.
Non-Refundable Items
The following items are not eligible for refunds unless they arrive damaged or incorrect:
- Commissioned or bespoke artworks
- Custom-framed artworks
- Artworks altered at the customer's request
- Digital products or downloadable content
Cancellation of Orders
Orders may be cancelled before shipment for a full refund. Once an artwork has been dispatched, the order will be treated as a return and this Refund & Returns Policy will apply.
Questions
If you have any questions regarding your purchase or this policy, please contact us at:
NamiSonke Contemporary Art Gallery
Email: tinashemabaso@namisonke.com
Website: www.namisonke.art
Note: This policy applies to purchases made directly through NamiSonke.art and is designed to protect both collectors and the artists we represent while ensuring the safe handling of original artworks.